At URBANROOMSMASHFARM, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
To be eligible for a refund or exchange, you must return the item within 30 calendar days of your purchase. The item must be unused and in the same condition that you received it.
Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item.
To initiate a return, please contact our customer service team via email at [email protected]. We will guide you through the process and provide you with shipping instructions.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.